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Imagine you’re a marketer for a project management software company. You send monthly emails to your contacts with relevant content regarding industry news, blog posts, and new product features. You segment your subscribers based on their industry, job title, and company size. You address your contacts by their first name in the email body and suggest specific content related to their industry. Your CTA of the last email you sent reads, “Download our ebook.” You notice that your open rates are high for both mobile and browser users, but your click-through rates for browser users are significantly higher. Which step might you have forgotten when creating your marketing email?

  • Removing Apple users from your contact list
  • Authenticating your domain
  • Previewing your email
  • Connecting your CRM with your ESP

The correct answer is:

  • Previewing your email.
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You’re running an email campaign. The last email you sent had a click-through rate of 2.7%, while your campaign’s average CTR is 3.1%. Is your last email’s CTR high-performing or low-performing?

  • Low-performing because it’s less than the average CTR
  • High-performing because it’s relatively close to the campaign’s average CTR
  • Low-performing because any CTR under 5% is underperforming
  • Needs further context, especially of the industry specific benchmark

The correct answer is:

  • Low-performing because it’s less than the average CTR.
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Which of the following statements is true?

  • Automation is a best practice only used by enterprise level organizations when scalability becomes a priority that can’t be ignored.
  • Automation allows for higher productivity and efficiency while creating more fluid touchpoints with your contacts.
  • Automation is dependent on a certain number of personalization tokens being present in an email.
  • Automation replaces the need for a segmentation strategy, as triggered emails mitigate the risks of sending unspecified content to contacts.

The correct answer is:

  • Automation allows for higher productivity and efficiency while creating more fluid touchpoints with your contacts.
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Which of the following statements is true?

  • Your sender reputation score is a singular compounded score weighed across all ISPs and is public information.
  • Your sender reputation score is a singular compounded score weighed across all ISPs and is NOT made public.
  • Your sender reputation score is unique to each ISP and is public information.
  • Your sender reputation score is unique to each ISP and is NOT made public.

The correct answer is:

  • Your sender reputation score is unique to each ISP and is NOT made public.