- Don’t interfere. You’re not a sales or implementation expert, and you should leave the prospect conversations to them. You could potentially derail the sales process.
- Since you can only answer a few of their questions, don’t bother trying. In prospect calls, you have to answer all questions correctly immediately, otherwise the deal will fall apart.
- Quietly submit an anonymous report to HR about how your team members aren’t sufficiently qualified for their roles, and are falling short of expectations.
- Let your team members know that you might be able to help. Answer any questions you’re comfortable with, and research the other questions for the prospect. Teamwork will set you up for success.
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