Category: HubSpot Sales Hub Implementation Exam Answer

• When you have reason to believe that the client doesn’t care about the deadlines
• When you know that you can earn a larger commission by going over the deadlines
• When the log is completely outdated, seems to be from a different project, and does not reflect any of the tasks you have discussed with the project manager and supervisory committee
• When you are bored with the client’s sales process and dislike their sales leaders
• You should never ignore deadlines. If you think something is incorrect, clarify it with the project manager and supervisory committee before deciding to ignore it.

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• True
• False

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• True
• False

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• Overlap between the supervisory committee and implementation team
• Incomplete communication and planning
• Lack of effective change management
• Inadequate training for tool users

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• Always discuss the flywheel rather than answering their product questions directly. The flywheel is the best answer to any and all product questions.
• Offer to discuss their questions in detail, but avoid spending too much time on features, because you should be focused on closing the deal efficiently.
• Offer to discuss their questions in detail, and make sure their doubts are honestly addressed. If they still have questions, offer to set up another conversation to answer them, and offer case studies to back up your claims.
• Show them an impressive list of companies using Sales Hub. You don’t need to discuss details about features. Examples speak louder than consulting or long conversations.

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• Be honest and transparent about what your client can and cannot report on in HubSpot. If they cannot access critical data without any warning, they’re much more likely to churn and be unhappy with the tool. In the meantime, work with them to transfer the easily recreatable reports into HubSpot
• Convince them that they don’t need this report, since their sales process is outdated
• Promise them that HubSpot’s developers will specially build out this report for their portal in the future
• None of the above

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• Legacy CRMs often require clients to sacrifice customization for ease of use
• Sales Hub offers easy integrations with tools commonly used by sales teams, via HubSpot’s App Marketplace
• Legacy CRMs often have a poor (or nonexistent) mobile user experience
• Sales Hub does NOT include easily automatable email outreach tools

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• What do your top performers do in their outreach process?
• Could you walk through an example of a recently closed customer?
• What outreach behavior would you like your teams to change?
• Is your team satisfied with the current outreach process?
• All of the above and more

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• Front office teams are internally facing, such as finance, HR, and IT.
• Back office teams and front office teams are both the same in the modern economy in terms of their day-to-day work.
• The term “customer-facing teams” paints a clearer picture of what front office and back office teams have in common–customers–and why it makes sense to support them with HubSpot CMS.
• Both A & B

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