HubSpot Sales Software Exam Answers Guide

Posted on October 23, 2018

In HubSpot CRM, what’s the relationship between contacts and companies?

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In HubSpot CRM, what’s the relationship between contacts and companies?

Answer

A contact record can be associated with multiple companies.
A contact record becomes a company record when you associate it with multiple people.
A company record can be associated with multiple contacts.
Contacts must be associated with companies, but companies don’t have to be associated with contacts.

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Posted on October 23, 2018 November 4, 2018

You’ve been researching XYZ Inc., and you discover that someone at the company has viewed your pricing page, so you give them a call. You talk to the receptionist, Johnny. You ask who in the company might be investigating your solution. Johnny says he doesn’t know for sure but that he can ask around and get back to you. He also says that Mariah Opensky would probably be the person to make that decision, but she’s currently on vacation. What’s the BEST way to record this in the CRM?

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You’ve been researching XYZ Inc., and you discover that someone at the company has viewed your pricing page, so you give them a call. You talk to the receptionist, Johnny. You ask who in the company might be investigating your solution. Johnny says he doesn’t know for sure but that he can ask around and get back to you. He also says that Mariah Opensky would probably be the person to make that decision, but she’s currently on vacation. What’s the BEST way to record this in the CRM?

Answer

Add a note to XYZ Inc.’s company record describing the call, but don’t add any contacts until you know for sure who was viewing your pricing page.

Add Johnny as a contact because he’s who you talked to, and associate him with XYZ Inc.’s company record. Mention Mariah in a note, but don’t add her as a contact because you haven’t contacted her yet.

Add Mariah as a contact because she’s the decision maker, and associate her with XYZ Inc.’s company record. Mention Johnny in a note on the company record, but don’t add him as a contact because he isn’t a decision maker.
Add Johnny and Mariah as contacts, and associate them both with XYZ Inc.

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Posted on October 23, 2018

The buyer–seller relationship has changed dramatically in the past 20 years. This is PRIMARILY because:

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The buyer–seller relationship has changed dramatically in the past 20 years. This is PRIMARILY because:

Answer

Sellers now have more technology to help them find buyers.
Social media has made it easier for buyers and sellers to connect with each other.
The internet has shifted the power in the buying process from the seller to the buyer.
Buyers have so many distractions that they need more frequent contact to help them through the buying process.

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Posted on October 23, 2018

Which of the following statements is TRUE?

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Which of the following statements is TRUE?

Answer

Buyers cannot move through the buyer’s journey without the help of a seller.
In the past, buyers had more power than sellers, but now sellers have more power than buyers.
In the past, sellers had more power than buyers, but now buyers have more power than sellers.
The internet has made buyers and sellers equal to each other.

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Posted on October 23, 2018 February 6, 2019

This training has contrasted the traditional way of doing sales with a new way, known as “inbound sales.” Which of the following BEST describes what makes inbound selling different from other sales techniques?

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This training has contrasted the traditional way of doing sales with a new way, known as “inbound sales.” Which of the following BEST describes what makes inbound selling different from other sales techniques?

Answer

Inbound selling focuses on using internet-based tools to connect with buyers.
Inbound selling focuses on getting buyers to act on the seller’s timetable.
Inbound selling focuses on waiting for buyers to take action.
Inbound selling focuses on attracting buyers and meeting them on their own terms.

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Posted on October 23, 2018

What information shows on the timeline of a company record?

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What information shows on the timeline of a company record?

Answer

Only the interactions you’ve manually added to it.
All of the interactions you’ve had with any contact at the company.
The history of the company, as pulled from public records.
Company records don’t have timelines.

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Posted on October 23, 2018

How can you find all of the contacts who don’t have a value in a particular property?

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How can you find all of the contacts who don’t have a value in a particular property?

Answer

Add a filter for that property and set it to “Is Unknown.”
Add a filter for that property and leave it blank.
Don’t add a filter for that property.
Add a filter for that property and enter “NULL” (in all capitals).

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All the question and answer were gathered from many attempts of the exam.

Posted on October 23, 2018

How can you share saved filters with other team members?

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How can you share saved filters with other team members?

Answer

All saved filters are automatically shared with all team members.
When saving your filters, you have the option of sharing the filters with everyone or with just your team.
By adding a filter for HubSpot Owner and adding the team members you want to share the view with.
By checking the “Invite team members” box next to the saved filter’s name.

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This will save your time & efforts.
All the question and answer were gathered from many attempts of the exam.

Posted on October 23, 2018

True or false? When you change the displayed properties in the “About” section of a contact record, that change automatically carries through to all contact records in the CRM.

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True or false? When you change the displayed properties in the “About” section of a contact record, that change automatically carries through to all contact records in the CRM.

Answer

True. Changing this section affects how contacts are displayed for all users.
True. Changing this section affects how all contacts are displayed for you.
False. This section needs to be changed on each individual record.
False. The change only carries through if you select the “Apply to All” option.

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All the question and answer were gathered from many attempts of the exam.

Posted on October 23, 2018

Which of the following is a benefit of keeping your contacts’ Lead Status property up to date?

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Which of the following is a benefit of keeping your contacts’ Lead Status property up to date?

Answer

You can filter your contacts based on how active they are in the buying process.
You can filter your contacts based on how recently you’ve contacted them.
It ensures that the Deal Forecast will be as accurate as possible.
You can set reminders for yourself to follow up.

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